Massachusetts Hospitality Intel

To learn what step you need to complete please check the before you get started section.

The Health Division ensures that all Boston businesses comply with state sanitary and federal food codes, as well as applicable state laws and local ordinances. Our inspectors oversee a wide range of establishments that provide food or….

Alcoholic Beverages Retail License Applications in the City of Boston are processed by Boston Licensing Board ("BLB" or "Board").

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Charging a no-show fee is permitted; the boundary cases are (1) failure to disclose the fee at booking time clearly, (2) charging more than the posted fee, and (3) charging after a same-day cancellation that is allowed under the posted policy. Each becomes a consumer-protection complaint when the booking confirmation does not match the charge.

The merchant — the restaurant or hotel — remains responsible for PCI compliance regardless of the POS vendor's certifications. Vendor compliance covers the software; merchant responsibility covers network segmentation, employee access, and incident response. "We use a PCI-compliant POS" is not an audit response.

Federal FLSA permits tip-credit on wages only for employees who customarily and regularly receive tips, and only for the time spent on tip-producing duties. Many states (and the federal "80/20" rule) limit how much side-work can be performed while paying tip-credit wage. Polishing silverware for an hour at the start of shift is the most common silent violation.