Privacy Policy

1. Introduction

Axiom Synapse ("we," "our," or "us") operates an AI-powered local intelligence newsletter platform that delivers curated, verified information to industry professionals across the United States and Canada. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website at axiomsynapse.com and our newsletter services (collectively, the "Services").

2. Information We Collect

Information You Provide

• Account information: Name, email address, and password when you create an account.
• Location preferences: State or province selection to receive locally relevant intelligence.
• Niche preferences: Industry selection (e.g., real estate, healthcare, legal) for content personalization.
• Payment information: Billing details processed securely through Stripe. We do not store your full credit card number.
• Communications: Information you provide when contacting us via email.

Information Collected Automatically

• Usage data: Pages visited, features used, and interactions with our platform.
• Email engagement: Open rates and click-through rates via tracking pixels in newsletters.
• Device information: Browser type, operating system, IP address, and device identifiers.
• Analytics data: Aggregated usage patterns collected through Google Analytics 4 (GA4).

3. How We Use Your Information

• Deliver daily newsletter intelligence tailored to your state/province and industry niche.
• Process subscriptions and manage billing through Stripe.
• Analyze engagement to improve content relevance and platform features.
• Enable advertisers to target audiences by niche and geographic region (aggregated, non-individual targeting).
• Send transactional emails (account confirmations, billing receipts, service updates).
• Monitor and prevent fraud, abuse, and security threats.

4. AI-Generated Content Disclosure

Our newsletter content is generated and curated using artificial intelligence systems. While we cross-reference information from 200+ verified data sources for accuracy, AI may occasionally produce errors. Our content should not be relied upon as legal, financial, or medical advice. We clearly label AI-generated content and continuously improve our verification processes.

5. Third-Party Services

We use the following third-party services to operate our platform:

Each third-party service operates under its own privacy policy. We encourage you to review their respective policies.

6. Social Media Content

We may publish excerpts or summaries derived from our newsletter content on social media platforms including X (Twitter), Instagram, and LinkedIn. This content is publicly visible and does not contain subscriber personal information. Social media platforms have their own privacy policies governing interactions on their platforms.

7. Cookies and Tracking

We use the following tracking technologies:

• Session cookies: To maintain your login state and preferences.
• Analytics cookies: Google Analytics 4 cookies for understanding site usage.
• Email tracking pixels: Small transparent images in newsletters to measure open rates and click engagement.
• Stripe cookies: For secure payment processing.

For detailed information, see our Cookie Policy.

8. Data Retention

We retain your account information for as long as your account is active. If you cancel your subscription, we retain your data for up to 90 days to allow for reactivation. After that period, personal data is deleted or anonymized. Aggregated analytics data (which cannot identify individuals) may be retained indefinitely for business analysis. Billing records are retained as required by applicable tax and financial regulations.

9. Data Deletion

You may request deletion of your personal data at any time by emailing privacy@axiomsynapse.com. We will process your request within 30 days. Some data may be retained where required by law (e.g., billing records for tax compliance).

10. Canadian Anti-Spam Legislation (CASL)

For subscribers in Canada, we comply with the Canadian Anti-Spam Legislation (CASL). We obtain express consent before sending commercial electronic messages, clearly identify ourselves in all communications, and provide a working unsubscribe mechanism in every email. Unsubscribe requests are processed within 10 business days as required by CASL.

11. Data Security

We implement industry-standard security measures including encryption in transit (TLS), encrypted database storage, secure authentication through Supabase, and PCI-compliant payment processing through Stripe. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

12. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify subscribers of material changes via email before they take effect. Continued use of the Services after changes constitutes acceptance of the updated policy.

14. Contact Us

For privacy-related questions or data requests, contact us at: privacy@axiomsynapse.com